|Design partner||Invitation only||None||None||Product Management (required)|
|Private preview||Invitation only||Best effort||Yes||Product Management (required)|
|Public preview||Customer request||Limited SLAs||Yes||Customer Success and Sales Engineering|
|Generally available||No action required||Full SLAs||Yes||Customer Success and Sales Engineering|
The design partner level is for SaaS customers only.
In this preview level, Immuta launches an initial limited-functionality feature with a select group of customers to solve a specific challenge. The goal of this preview level is to validate that the solution solves the challenge in a way that is valuable, usable, and feasible.
Throughout the feature development and launch processes, Product Management and Engineering meet regularly with the customer to gather feedback and help implement the feature. When the process starts, entire portions of the feature may be missing from the product, but the customer receives regular (potentially weekly) updates of the feature from the Engineering team.
Design partner level features do not have support SLAs or Immuta customer support engagement; the customer solely works with the Immuta Product team. Design partner feature functionality is subject to change, discontinuation, and discontinuation of support at Immuta’s sole discretion. Immuta makes no delivery date commitments.
Private preview features approximately match the product offered to the general public. Immuta only makes changes to the feature after gathering feedback or discovering unexpected implications of the feature.
Immuta invites customers to the private preview, and they are required to engage with Immuta Product Management to provide feedback about the feature.
Immuta makes commercially reasonable efforts to support private preview functionality; however, such support is not subject to SLA targets or processes. Immuta immediately closes support tickets that are filed and redirects customers to the Product Manager in charge of the feature. Private preview functionality is subject to change, discontinuation, and discontinuation of support at Immuta’s sole discretion.
Public preview features match the product offered to the general public. Immuta only changes the feature to address bugs.
Public preview features are fully documented on the Immuta website, but customers are expected (not required) to engage with Product Management and Customer Success to enable the feature.
Immuta makes commercially reasonable efforts to support public preview functionality; however, such support is not subject to the normal SLA targets and will not be considered priority level 1 or 2. If public preview functionality impacts or is believed to reasonably impact other fully supported functionality, the customer must disable the public preview functionality; SLA targets and processes only apply once the public preview functionality is disabled. Issues discovered (even at priority levels 3 and 4) with public preview functionality will be resolved at Immuta’s sole discretion.
Generally available (GA)
GA features are complete and available to all customers. Full SLA targets and processes apply.